Repair job stages
| Stage | What happens | Record needed |
|---|---|---|
| Intake | Customer submits device and issue | Customer details device model serial condition |
| Diagnosis | Technician checks fault | Findings estimated cost and risk |
| Approval | Customer agrees to repair and price | Approval note |
| Parts | Required parts are assigned | Part quality cost and compatibility |
| Repair | Work is performed | Technician notes and time |
| Testing | Device is checked after repair | Test checklist |
| Completion | Customer collects and pays | Invoice warranty and handover note |
Privacy during repair
Repair staff should not open customer files photos messages browser accounts or saved passwords unless the repair requires it and the customer clearly permits it.
Before data backup reset reinstall or account work, the customer should understand the risk and approve the action. Hidden data handling destroys trust.
This article is for general computer shop planning and operations. Real shops must follow local tax consumer protection warranty import data privacy employment payment and electronic waste rules.
Customer devices can contain private data. Staff should handle repairs upgrades data transfer and diagnostics with clear permission and privacy discipline.