Privacy Policy

This Privacy Policy explains how Logbook LK handles information collected through www.logbook.lk, demo requests, contact links, phone calls, email, WhatsApp conversations, and related sales or support communications.

The software covers business management for sales, stock, purchasing, accounting, customer management, suppliers, repairs, warranty, ecommerce, WhatsApp workflows, and related operational modules.

When you contact us, we may collect your name, email address, mobile number, company name, company website, business type, selected area of interest, message content, and any details you share about your business workflow.

When you allow analytics, we may collect technical information such as page visits, device and browser information, approximate location derived from internet signals, referral source, clicks, scrolling, page transitions, errors, and cookie or similar storage preferences.

When you speak with us through phone, email, WhatsApp, demos, or support conversations, we may keep the communication details needed to respond, follow up, prepare a proposal, provide support, or protect our business records.

We use information to respond to enquiries, arrange demos, recommend suitable modules, prepare pricing or rollout guidance, provide support, improve the website, measure marketing performance, prevent misuse, and keep necessary business records.

We may also use enquiry details to follow up about our services that match the request you made. You can ask us to stop non essential follow up messages at any time.

The website uses necessary browser storage for preferences and may use optional analytics, click maps, scroll maps, and privacy-masked session replay to understand page performance, traffic sources, visitor journeys, and website problems.

Session replay masks form inputs and blocks private support conversations. It reconstructs page interactions rather than recording a camera video. Where a cookie notice is shown, you can accept optional analytics or continue with only essential storage.

We do not sell personal information. We may share limited information with trusted service providers that help us host the website, operate forms, process communications, manage analytics, deliver support, or maintain business systems.

We may also disclose information when required by law, to protect rights and security, to prevent fraud or misuse, or as part of a legitimate business transfer involving Logbook LK.

We keep information only for as long as reasonably needed for enquiry handling, customer support, legal, accounting, security, and business record purposes.

We use practical administrative, technical, and organisational safeguards to protect information. No website or internet transmission can be guaranteed as completely secure, so avoid sending highly sensitive information through public contact channels unless requested through an agreed secure process.

You can request access, correction, deletion, or restriction of personal information that we hold about you, subject to legal and business record requirements.

You can also ask us to stop non essential marketing follow up or update your contact preferences by contacting hello@logbook.lk.

For privacy questions, data requests, or concerns about how information is handled, contact Logbook LK at hello@logbook.lk or call +94 70 701 0771.