Counter sales workflow
| Step | Staff action | Why it matters |
|---|---|---|
| Greet | Ask what the customer needs | Sets tone |
| Needs check | Budget software use and priorities | Avoids wrong recommendation |
| Compare | Show suitable options clearly | Helps decision |
| Confirm | Model specs warranty price and stock | Prevents mismatch |
| Add accessories | Offer useful compatible items | Increases value |
| Bill | Scan items attach serial and payment | Accurate records |
| Explain warranty | Show terms and invoice | Prevents future dispute |
| Handover | Check device package and receipt | Customer confidence |
Avoid verbal only sales
Important details such as model RAM storage price warranty and serial number should appear in the invoice or system, not only in staff memory.
If opening sealed stock affects return rules or customer expectations, confirm model specifications and price clearly before opening.
This article is for general computer shop planning and operations. Real shops must follow local tax consumer protection warranty import data privacy employment payment and electronic waste rules.
Customer devices can contain private data. Staff should handle repairs upgrades data transfer and diagnostics with clear permission and privacy discipline.