Handover checklist
| Step | Purpose | Example |
|---|---|---|
| Confirm customer identity | Protects device ownership | Job receipt or phone number |
| Show repair result | Builds confidence | Device powers on and issue fixed |
| Explain work done | Makes value visible | Battery replaced and charging tested |
| Explain warranty | Prevents confusion | Coverage and period |
| Collect payment | Closes billing | Cash card transfer |
| Return accessories | Completes received items | Charger case SIM tray |
| Care advice | Reduces repeat issues | Charging or handling note |
| Ask feedback | Improves service | Simple satisfaction check |
Customer demonstration
When possible, show the repaired function before the customer leaves. It reduces later misunderstanding and builds confidence.
A customer who does not understand repair warranty may return later with expectations the center never agreed to. Explain clearly at handover.
This article is for general repair center planning and operations. Real repair businesses must follow local consumer protection tax warranty data privacy employment electrical safety and electronic waste rules.
Customer devices can contain private files photos accounts business records and messages. Staff should access only what is required for the approved repair and should get clear permission before data related work.