Useful repair statuses
| Status | Meaning | Customer communication |
|---|---|---|
| Received | Device accepted by center | Job card created |
| Diagnosing | Technician is checking fault | Diagnosis in progress |
| Waiting for approval | Estimate sent to customer | Customer decision needed |
| Waiting for parts | Repair paused until part arrives | Part order status |
| In repair | Technician is performing approved work | Work in progress |
| Testing | Repair completed and being checked | Final test before handover |
| Ready for collection | Device can be collected | Payment or pickup needed |
| Completed | Device collected and job closed | Final record complete |
| Cancelled | Repair stopped by decision or condition | Reason recorded |
Why status names matter
Status names should be clear enough that front desk staff customers and technicians understand the same meaning.
A device should not be marked ready only because the repair action is done. Testing protects quality and reduces return visits.
This article is for general repair center planning and operations. Real repair businesses must follow local consumer protection tax warranty data privacy employment electrical safety and electronic waste rules.
Customer devices can contain private files photos accounts business records and messages. Staff should access only what is required for the approved repair and should get clear permission before data related work.