Repair job stages
| Stage | What happens | Record needed |
|---|---|---|
| Intake | Customer submits device and issue | Customer details device model IMEI condition |
| Diagnosis | Technician checks fault | Findings estimated cost and risk |
| Approval | Customer agrees to repair and price | Approval note |
| Parts | Required parts are assigned | Part quality cost and compatibility |
| Repair | Work is performed | Technician notes and time |
| Testing | Device is checked after repair | Test checklist |
| Completion | Customer collects and pays | Invoice warranty and handover note |
Privacy during repair
Repair staff should not open customer photos messages accounts or files unless the repair requires it and the customer has clearly permitted it.
Before data related repair reset or account work, the customer should understand the risk and approve the action. Hidden data handling destroys trust.
This article is for general smartphone shop planning and operations. Real shops must follow local tax consumer protection warranty import data privacy employment and payment rules.
Customer devices can contain private data. Staff should handle repairs trade in checks and data transfer requests with clear permission and privacy discipline.