Counter sales workflow
| Step | Staff action | Why it matters |
|---|---|---|
| Greet | Ask what the customer needs | Sets tone |
| Needs check | Budget usage brand preference | Avoids wrong recommendation |
| Compare | Show suitable models clearly | Helps decision |
| Confirm | Model color storage warranty price | Prevents mismatch |
| Add accessories | Offer useful compatible items | Increases value |
| Bill | Scan items attach IMEI and payment | Accurate records |
| Explain warranty | Show terms and invoice | Prevents future dispute |
| Handover | Check device package and receipt | Customer confidence |
Avoid verbal only sales
Important details such as model storage price warranty and IMEI should appear in the invoice or system, not only in staff memory.
If opening a sealed phone affects return rules or customer expectations, confirm model color storage and price clearly before opening.
This article is for general smartphone shop planning and operations. Real shops must follow local tax consumer protection warranty import data privacy employment and payment rules.
Customer devices can contain private data. Staff should handle repairs trade in checks and data transfer requests with clear permission and privacy discipline.