Online order stages
| Stage | Action | Control point |
|---|---|---|
| Order received | Customer selects product variant and accessories | Stock reservation |
| Payment check | Verify payment method and status | Do not release high value item too early |
| Serial assignment | Attach exact device to order where needed | Device record |
| Packing | Check model specs accessories and invoice | Order accuracy |
| Warranty record | Store terms and sale date | After sales support |
| Dispatch or pickup | Hand over to courier or customer | Proof and status |
| Follow up | Handle delivery issues and support | Customer experience |
Pickup orders
For pickup, staff should verify customer identity order number payment status and exact items before handover.
If online and in store stock are not connected, the same laptop or part can be sold twice. That creates refunds and reputation damage.
This article is for general computer shop planning and operations. Real shops must follow local tax consumer protection warranty import data privacy employment payment and electronic waste rules.
Customer devices can contain private data. Staff should handle repairs upgrades data transfer and diagnostics with clear permission and privacy discipline.