Intake checklist
| Field | Why it matters | Example |
|---|---|---|
| Customer details | Connects job to owner | Name phone email |
| Device type | Identifies item category | Laptop phone printer console |
| Brand and model | Supports parts and diagnosis | Device model |
| Serial or IMEI | Identifies exact device | Serial number or IMEI |
| Reported issue | Captures customer complaint | Not charging or no display |
| Visible condition | Prevents damage disputes | Crack dent missing screw |
| Accessories received | Tracks charger bag SIM tray or adapter | Charger included |
| Privacy permission | Defines allowed access | Customer approves test account only |
| Estimated timeline | Sets expectation | Diagnosis by agreed date |
Condition photos
Photos at intake can protect both sides when there are scratches cracks liquid marks missing parts or other visible issues.
If access is needed, explain why and let the customer enter passwords themselves where possible. Staff should not store or share passwords.
This article is for general repair center planning and operations. Real repair businesses must follow local consumer protection tax warranty data privacy employment electrical safety and electronic waste rules.
Customer devices can contain private files photos accounts business records and messages. Staff should access only what is required for the approved repair and should get clear permission before data related work.