Repair job stages
| Stage | What happens | Record needed |
|---|---|---|
| Intake | Customer submits device and issue | Customer details device condition and complaint |
| Inspection | Staff records visible condition and accessories | Photos notes and received items |
| Diagnosis | Technician checks the fault | Findings estimated cost and risk |
| Approval | Customer agrees to repair and price | Approval note and date |
| Parts assignment | Required parts are reserved or ordered | Part code cost and supplier |
| Repair work | Technician performs repair | Work note and time |
| Testing | Device is checked after repair | Test checklist |
| Billing and handover | Customer pays and collects device | Invoice warranty and handover note |
Status visibility
Every repair job should have a clear status such as received diagnosing waiting for approval waiting for parts in repair ready for collection completed or cancelled.
If cost risk or data impact changes during repair, the customer should approve before work continues. Approval records protect both the customer and the repair center.
This article is for general repair center planning and operations. Real repair businesses must follow local consumer protection tax warranty data privacy employment electrical safety and electronic waste rules.
Customer devices can contain private files photos accounts business records and messages. Staff should access only what is required for the approved repair and should get clear permission before data related work.