Online order stages
| Stage | Action | Control point |
|---|---|---|
| Order received | Customer selects model variant and accessories | Stock reservation |
| Payment check | Verify payment method and status | Do not release high value device too early |
| IMEI assignment | Attach exact phone to order | Device record |
| Packing | Check model color storage accessories and invoice | Order accuracy |
| Warranty record | Store terms and sale date | After sales support |
| Dispatch or pickup | Hand over to courier or customer | Proof and status |
| Follow up | Handle delivery issues and support | Customer experience |
Pickup orders
For pickup, staff should verify customer identity order number payment status and exact items before handover.
If online and in store stock are not connected, the same phone can be sold twice. That creates refunds and reputation damage.
This article is for general smartphone shop planning and operations. Real shops must follow local tax consumer protection warranty import data privacy employment and payment rules.
Customer devices can contain private data. Staff should handle repairs trade in checks and data transfer requests with clear permission and privacy discipline.