Setup service tasks
| Task | Why it helps | Privacy rule |
|---|---|---|
| Power on and basic check | Confirms device works | No personal access yet |
| SIM and network check | Customer can call and use data | Customer approval |
| Account sign in | Enables app store and backups | Customer enters password |
| Data transfer | Moves contacts photos and files | Clear permission |
| Essential apps | Helps customer start | Install only approved apps |
| Screen protector | Protects device | Explain quality and care |
| Warranty explanation | Customer understands support | Show invoice and terms |
| Final handover | Confirms satisfaction | Customer checks device |
Staff should not write down remember or request customer passwords. The customer should enter sensitive credentials themselves.
Handover confidence
Before the customer leaves, confirm calling charging touch camera sound and basic functions when relevant.
This article is for general smartphone shop planning and operations. Real shops must follow local tax consumer protection warranty import data privacy employment and payment rules.
Customer devices can contain private data. Staff should handle repairs trade in checks and data transfer requests with clear permission and privacy discipline.